Frequently asked questions
Booking begins by exploring our signature experiences—The Feature, The Reveal, and The Cover—and selecting the experience that feels most aligned with you.
Once you’re ready, simply complete our intake form.
After we review your submission:
• Jamie or Kayla will personally contact you
• we’ll answer any questions you may have
• help determine the best experience for you (if needed)
• discuss appointment availability
• secure your transformation date with your reservation deposit
Once your appointment is officially reserved, we’ll send you everything you need for your experience, including:
• appointment details
• preparation guidance
• travel recommendations (if traveling)
• what to bring
• what to expect
• direct communication with our team leading up to your visit
From there, we walk you through every step.
Your transformation begins the moment you reach out.
At The Makeover Studio, we offer three personalized transformation experiences—The Feature, The Reveal, and The Cover—each thoughtfully designed to provide a different level of guidance, refinement, and transformation.
Depending on the experience selected, services may include:
• Silhouette Analysis
• Proportion + Fit Guidance
• Personalized Color Direction
• Customized Hair Color
• Precision Haircut + Styling Design
• Makeup Application + Guided Makeup Lesson
• Mini Facial Services
• Brow Shaping
• Wardrobe Direction
• Styling Refinement
• Professional Photography
• Image Consultation
• Personalized Take-Home Guidance
• Ongoing Post-Experience Support
Not every experience includes every service.
Each offering is uniquely structured, and every transformation is thoughtfully customized based on the experience selected, your goals, and your individual needs.
To explore what is included in each experience, we invite you to review Our Experiences.
Every experience is designed with one goal in mind:
to help you feel more aligned, confident, and beautifully yourself.
No separate consultation is required before booking.
To begin, simply complete our intake form after exploring our transformation experiences. Once we review your submission, a member of our team will personally reach out to answer questions, discuss availability, and guide you through securing your appointment with your reservation deposit.
After your experience is reserved, you’ll receive personalized consultation and preparation forms for us to better understand your goals, preferences, lifestyle, and what you hope to achieve during your time with us.
For clients booking The Reveal or The Cover, your experience also includes an in-person consultation upon arrival at The Makeover Studio, where we take time to thoughtfully evaluate your features, proportions, personal style, and transformation goals before services begin.
This consultation is an important part of creating a personalized experience designed specifically for you.
Your transformation is never one-size-fits-all—it is intentionally built around you.
Yes.
A 50% reservation deposit is required to secure your appointment date at The Makeover Studio.
Your deposit is applied toward your final balance and reserves dedicated studio time exclusively for your personalized experience, allowing our team to thoughtfully prepare for your visit.
Because each appointment is highly customized and time-reserved, we kindly ask clients to be mindful when booking.
Appointments canceled with fewer than 7 days’ notice may result in a non-refundable deposit.
We understand that plans can change unexpectedly, and we always do our best to work with clients when life happens.
If you need to cancel or reschedule your appointment, we kindly ask for at least 14 days’ notice whenever possible. This allows us the opportunity to offer your reserved time to another client on our waiting list.
Appointments canceled with fewer than 7 days’ notice may result in forfeiture of the reservation deposit.
Rescheduling requests made with advance notice will be accommodated whenever possible based on studio availability.
Our goal is always to approach scheduling with fairness, care, and understanding—while also honoring the dedicated studio time reserved exclusively for each client.
Wherever you live, there is talent that can help you improve your image. However, we do not know of any company in the world who does exactly what we do. We'd love to know if you have the answer to this question in your area!
Read Christopher's book "Staging Your Comeback" to be better prepared to consult with a professional to achieve the results you want.
Yes, we do offer gift certificates at Makeover Studio! Our gift certificates are the perfect present for anyone looking to treat themselves to a transformative makeover experience.
Whether it's for a special occasion or just to show someone you care, our gift certificates can be used towards any makeover experience.
What a thoughtful and unique gift that anyone would appreciate. Simply contact us to purchase a gift certificate, and we'll take care of the rest, making it easy for you to give the gift of confidence and style.
For the most relaxed and enjoyable experience, we recommend arriving the day before your makeover, particularly if you are flying in. You may also consider extending your stay an extra day or two. Giving yourself this time allows you to fully settle in and enjoy every part of your transformation.
Choose accommodations close to the studio. There are plenty of exceptional places to stay within close proximity to our studio. Once booked, we will send you our Guest Arrival Guide with lodging recommendations and some of our favorite restaurants to enjoy while you’re in town.
Feel free to arrive early and relax at the coffee shop across the atrium from us.
Wear something comfortable for the day but bring something beautiful to change into for your “Big Reveal.”
Order lunch from a delivery service such as Door Dash or Uber Eats and enjoy the break with your fellow makeovers in progress.
Make it a memory. Whether it's a casual dinner or a night on the town, plan something after your makeover and make the magic last.